If Business Operated Like a Hospital

Posted: October 24, 2017 in General Topics of Interest
Tags: , ,

Joe from Sales: Hey, thanks for considering Momentous Occasions for your business needs. Your transaction with MO will be so expensive, you’ll need to lay off the costs to a third party, but no need to worry, we’ll handle all your billing and you’ll never have to deal with any of that. We have great food prepared by culinary artists, free WiFi, cable television, and every amenity to insure your happiness.

Customer: Okay, sign me up!

Cindy from Customer Intake: Read all the documents, sign here, sign here, initial here, here, and here. I will now label you with your wristband that will hang loosely and catch on everything. That way we can make sure you’re not mixed up with another customer and screw up your order so badly you lose and arm and a leg doing business with us.

Customer: Okay! What next?

Cindy: Wait over there until we call you.

Jeff from Operations: Hi, customer (reads name from clipboard), come with me. Please change into our special torture clothing that you can’t tie because we ingeniously put all the strings in back where you can’t reach them. Wait here.

(Clock ticks. Nothing happens for a long time.)

Maria from Operations: Hello, customer (reads name from chart). I’ll be jabbing you with this thing to make it easy for us to administer your account. We’ll be taping it to the back of your hand, where it will stay for duration of your transaction with us.

Gus from Operations: Ditto name thing. I’ll be blowing stuff up your nose to keep you completely ignorant of everything we do for the next two hours. Trust me, this will be a good thing.

Mal Cutter, Chief of Operations: What are we doing today? A full business review? No, just removing a slice of your internal organization. Good. I’ll be back when I’m ready and we’ll get started.

(Post transaction)

Mrs. Ratchett from Customer Care: Now that your transaction is complete, my staff will check in at oddly-spaced intervals and wake you at the point you’re about to go to sleep. We’ll poke you, stick you, squeeze your bicep to the point of pain, make you get up and walk the halls in your ridiculous gown and colorful socks, and bring you the dried chicken and cold peas prepared by our culinary artists.

Customer: Sounds great. I can’t wait to come back for more!

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